Refund Policy
This Refund Policy applies to all purchases made through Benjey Leather.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused, unworn, and free of damage
- In its original packaging with all tags attached
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at benjeyleather@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Items that have been used or damaged by the customer
- Products that are not suitable for return due to hygiene reasons
If you have questions about your specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
Please remember:
- It can take 3–10 business days for your bank or credit card company to process and post the refund
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect